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CharacterOps Terms of Use

Effective date: August 25, 2026

These Terms of Use (“Terms”) govern access to characterops.io (the “Site”) and the services described through it. CharacterOps is a service brand operated by Topman Media LLC (“CharacterOps,” “we,” “us,” or “our”).

By accessing the Site, submitting a project inquiry, or purchasing or using a CharacterOps service, you agree to these Terms. If you are acting for a company or other organization, you represent that you have authority to bind that organization.

1. CharacterOps Services

CharacterOps is an Applied AI-as-a-Service studio that helps businesses, creators, and founders evaluate, design, build, deploy, and operate AI capabilities. Public commercial offers may include:

  • AI Lab Sprint
  • Managed Agent Launch
  • Managed Operations
  • Agent Persona Performance Check

Descriptions and starting prices on the Site are general information, not binding quotes. The exact scope, deliverables, assumptions, schedule, price, usage charges, responsibilities, and acceptance criteria for a paid engagement will be stated in a proposal, statement of work, order form, or services agreement (collectively, an “SOW”).

If these Terms conflict with a signed SOW, the SOW controls for that engagement.

2. Eligibility

You must be at least 18 years old and legally able to enter a binding agreement. If you use the Site or Services for an organization, you represent that you are authorized to act for that organization.

3. Project Inquiries and Acceptance

Submitting an inquiry does not require CharacterOps to accept a project, reserve capacity, or provide services. We may evaluate fit, feasibility, licensing, provider restrictions, legal and safety requirements, integration complexity, timeline, and commercial viability before accepting an engagement.

CharacterOps may decline projects that present legal, licensing, security, payment-processing, platform-policy, safety, or operational requirements outside our capabilities. Accepted projects may require additional qualification, separate agreements, specialized providers, or dedicated technical and financial infrastructure.

No paid engagement begins until the required agreement has been accepted and the required initial payment has been received.

4. Engagement and Payment Terms

Unless an SOW states otherwise:

  • An AI Lab Sprint is paid in full before the scheduled session.
  • A Managed Agent Launch requires an initial deposit before work begins, with remaining payments tied to milestones or due before production deployment.
  • Managed Operations is billed monthly in advance, with model, platform, infrastructure, or other usage-based charges billed separately or passed through as described in the SOW.
  • Starting prices shown on the Site exclude taxes, third-party licenses, paid software, cloud infrastructure, model usage, extraordinary data preparation, and out-of-scope integrations unless expressly included.
  • Scope not expressly listed in an SOW is excluded and may require a written change order, revised price, and adjusted schedule.

Unless otherwise stated in an SOW, fees are non-refundable after work begins. A Sprint may be rescheduled once without an additional fee when at least two business days’ notice is provided. Late cancellation, missed-session, pause, termination, recurring-service, and refund terms may be further specified in the applicable SOW.

Overdue amounts may result in paused work, delayed deployment, suspended access, or termination. You remain responsible for approved work performed, committed third-party costs, and usage charges incurred through the effective date of termination.

5. Client Responsibilities

You are responsible for:

  • Providing accurate and timely information, decisions, approvals, access, and feedback
  • Identifying the intended users, context, and foreseeable risks of the requested system
  • Ensuring that you have the necessary rights and permissions for data, content, trademarks, credentials, systems, and other materials you provide
  • Not supplying regulated, sensitive, or restricted data until appropriate handling requirements have been agreed
  • Reviewing and testing deliverables during the defined review and acceptance period
  • Maintaining suitable human oversight, escalation, and review for the deployed use case
  • Complying with applicable laws, industry obligations, platform rules, and contractual commitments governing your use of the deliverables
  • Maintaining accounts, subscriptions, licenses, and infrastructure assigned to you under the SOW

Delays in providing required information, access, decisions, or feedback may affect the schedule and price.

6. Acceptable Use

You may not use the Site or Services to:

  • Violate applicable law or the rights of another person or organization
  • Infringe intellectual-property, privacy, publicity, contractual, or other legal rights
  • Introduce malware, compromise security, probe systems without authorization, or interfere with service operation
  • Misrepresent an AI system as a human where disclosure is legally or contractually required
  • Facilitate fraud, deceptive impersonation, harassment, exploitation, or unauthorized surveillance
  • Circumvent access controls, usage restrictions, provider safeguards, licensing terms, or payment requirements
  • Use a deliverable outside the approved scope in a manner that creates material safety, compliance, or reputational risk

Project-specific acceptable-use requirements may be included in the SOW and in the terms of third-party models or platforms.

7. AI Limitations and Human Oversight

AI systems are probabilistic and may generate incomplete, inaccurate, inconsistent, outdated, or unexpected output. Testing, evaluation, and tuning can reduce risk but cannot eliminate every error or guarantee identical behavior in all circumstances.

Unless expressly agreed in writing, CharacterOps deliverables are not substitutes for qualified legal, medical, financial, employment, safety, or other regulated professional judgment. You are responsible for determining the human review, disclosure, approval, escalation, recordkeeping, and monitoring appropriate to your use case.

Changes to models, providers, data, prompts, integrations, policies, or user behavior may affect system performance after deployment.

8. Third-Party Models, Platforms, and Infrastructure

Delivering Services may involve third-party AI models, open-weight models, hosting platforms, APIs, software, data sources, and infrastructure. Third-party components are governed by their own licenses, terms, acceptable-use policies, availability, and pricing.

CharacterOps will use reasonable professional care to identify material licensing, commercial-use, platform-policy, and deployment considerations within the agreed scope. We do not control third parties and cannot guarantee that a provider will maintain a model, feature, price, policy, license, or service level.

Where a provider change materially affects an active managed deployment, CharacterOps will evaluate reasonable alternatives under the applicable Managed Operations scope. Migration, redevelopment, or new third-party charges may require additional approval and fees.

9. Client Data and Materials

As between you and CharacterOps, you retain ownership of data, content, trademarks, business materials, and other information you provide (“Client Materials”). You grant CharacterOps and its approved providers a limited, non-exclusive right to use, host, copy, transform, and process Client Materials only as reasonably necessary to evaluate the inquiry, perform the engagement, support the deliverable, comply with law, and enforce the applicable agreement.

You represent that you have sufficient rights and authority to provide the Client Materials and authorize their use for the engagement.

Confidentiality, security, data residency, deletion, return, and processing requirements for nonpublic project data may be addressed in an SOW, nondisclosure agreement, or data processing addendum.

10. Intellectual Property

Unless a signed SOW states otherwise:

  • CharacterOps retains ownership of its pre-existing and general-purpose methods, frameworks, templates, prompt architecture, behavior systems, evaluation methods, libraries, workflows, know-how, documentation structures, and reusable technical components (“CharacterOps Materials”).
  • Upon full payment, you receive the rights or license described in the SOW for client-specific deliverables created for your engagement.
  • CharacterOps may continue using generalized knowledge, skills, techniques, and non-client-specific components developed or improved during an engagement, provided we do not disclose your confidential information.
  • Third-party and open-source components remain subject to their respective terms and licenses.
  • Rights to underlying third-party models remain with their respective owners or licensors.

AI-generated output may not be unique, and similar output may be generated for others. CharacterOps does not guarantee that every generated element is eligible for intellectual-property protection or free of potential third-party claims unless a specific review is included in the SOW.

If you provide suggestions or feedback about CharacterOps services, you permit us to use that feedback without restriction or compensation, provided we do not disclose your confidential information.

11. Client Names, Publicity, and Case Studies

CharacterOps will not use your company name, logo, testimonial, project details, or deliverables in public marketing or a case study without permission. Any approved use may be subject to limitations agreed with you.

12. Privacy

Our collection and handling of personal information is described in the CharacterOps Privacy Policy. Project-specific data obligations may also be stated in an SOW, nondisclosure agreement, or data processing addendum.

13. No Guarantee of Business Results

CharacterOps will perform Services using good-faith professional judgment and the level of care stated in the applicable SOW. We do not guarantee revenue, cost savings, customer adoption, engagement, regulatory approval, uninterrupted operation, or any other particular business result.

Any estimate, prototype, demonstration, benchmark, or forecast is based on stated assumptions and available information. Actual production performance, costs, latency, reliability, and user behavior may differ.

14. Warranty Disclaimer

Except for warranties expressly stated in a signed SOW, the Site and Services are provided “as is” and “as available” to the maximum extent permitted by law. CharacterOps disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by law, CharacterOps and Topman Media LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, goodwill, or business opportunity arising from the Site or Services, even if advised that such damages were possible.

Except where an SOW states otherwise, total aggregate liability arising from a specific paid engagement will not exceed the fees paid to CharacterOps for that engagement during the six months preceding the event giving rise to the claim. For claims arising solely from use of the public Site and not a paid engagement, total aggregate liability will not exceed one hundred U.S. dollars.

These limitations do not apply to liability that cannot lawfully be limited or excluded. Additional or different allocations of risk may be stated in an SOW.

16. Suspension, Termination, and Transition

CharacterOps may decline, pause, suspend, or terminate an inquiry or engagement for non-payment, material breach, unlawful or abusive use, security risk, provider restriction, failure to provide required cooperation, or a request that cannot be delivered responsibly.

An SOW may provide additional termination rights, notice periods, transition assistance, data-return requirements, and fees. Upon termination, provisions concerning payment, intellectual property, confidentiality, disclaimers, liability, and other terms that by their nature should survive will remain in effect.

17. Changes to the Site and These Terms

We may change the Site, public offer descriptions, or these Terms from time to time. The effective date identifies the current version. Changes to these Terms apply prospectively when posted, except as otherwise required by law.

Terms governing an active paid engagement remain subject to the version or agreement referenced in its SOW. We will not retroactively change a signed SOW through a website update.

18. Electronic Communications

You agree that inquiries, agreements, notices, approvals, invoices, and other communications may be provided electronically. You are responsible for maintaining accurate business contact information.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Unless a signed SOW states otherwise, the state and federal courts located in Maricopa County, Arizona will have exclusive jurisdiction over disputes arising from these Terms or the Site, and the parties consent to that venue.

20. General Terms

If a provision of these Terms is held unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not assign an engagement or these Terms without our written consent, except in connection with a merger or sale of substantially all relevant business assets. CharacterOps may assign these Terms in connection with a reorganization, financing, merger, acquisition, or sale of business assets.

These Terms, together with the Privacy Policy and any applicable SOW, constitute the agreement governing the relevant Site use or engagement and supersede prior communications concerning that subject.

21. Contact

Questions concerning these Terms may be sent to:

CharacterOps / Topman Media LLC
Email: hello@characterops.io