Behavior Assurance

Evidence about how your AI agent behaves with customers.

Behavior Assurance is structured testing of a customer-facing AI agent against the behavior your business expects. It produces evidence — scenarios, transcripts, findings — so you can decide what to change and when to launch.

What we test

• Role integrity — stays within the job it was given.
• Boundaries — declines what it should not do or say.
• Promises — avoids commitments outside its authority.
• Escalation — hands off to a person when it should.
• Tool and action authority — acts only within permitted actions.
• Regression — keeps passing after prompt, model, or workflow changes.

How it works

Define expected behavior, run scenarios against the agent, review results, recommend changes, and retest where the offer includes it. Automated offers return evaluation results; human-reviewed offers add interpretation and recommendations.

What it is not

Not certification, a legal compliance determination, real-time production monitoring, or a guarantee that an agent will never fail. Your team implements recommended fixes.

See sample Behavior Audit output or compare offers and pricing.