Support

Get help

Email is the support channel today: hello@characterops.io. We respond as quickly as we can; no specific response-time commitment applies unless your agreement states one.

Setup help

Before an engagement we confirm how the agent will be accessed and which materials are needed. Reply to your engagement email or write to us with questions.

Reporting an issue

For access, test-run, order, or account issues, include your order or engagement reference, what you expected, and what happened. Please do not email passwords, API keys, or other secrets.

Account access

Your CharacterOps account is reached from the app sign-in entry: Sign in to CharacterOps. There you can sign in, create an account, or reset a forgotten password. Having an account does not by itself mean a paid assessment or subscription has been purchased.

See also Data & Security and the homepage FAQ.