Data & Security
How we handle your data
This page summarizes current practice. The Privacy Policy and any agreement for your engagement control.
What we may process
- Contact and order details you provide.
- Agent materials: role descriptions, policies, prompts or persona specifications you choose to share.
- Test conversations (transcripts) generated while evaluating your agent, and any transcripts you submit.
- Access details for a test endpoint or environment, where the offer requires them.
Credentials and access
Provide test or non-production access with the narrowest permissions that allow testing. Do not send production secrets or customer personal data unless handling has been agreed first. Access is used only to run the agreed tests.
Retention and deletion
For the Agent Persona Performance Check, raw persona specifications and submitted transcripts are ordinarily deleted 30 days after delivery; transaction records may be kept longer. For other offers, retention is set in the engagement agreement. You can request deletion at any time, subject to legal retention requirements.
Service providers
The CharacterOps Behavior Assurance application workload is hosted on AWS. This marketing website is a separate web property.
Where Stripe is used, such as direct purchases of the Agent Persona Performance Check, payments are processed by Stripe and CharacterOps does not store full card numbers. Purchase paths for new Behavior Assurance offers are still being confirmed.
AI model providers and other subprocessors for new Behavior Assurance flows are still being finalized. We will not describe their retention or training practices here until they are confirmed.
Your responsibilities
You must be authorized to share the materials and grant the access you provide, and to have your agent tested.
Limitations
No system is completely secure. We do not make blanket zero-retention or no-training claims. Questions: hello@characterops.io.